How long does it take between the time I place my order online and when it ships out?
Please allow 2 business days for your order to be shipped out, unless it is during the holidays. Holiday might require additional days due to large volume of orders. If you have any other concerns, please feel free to chat with us online, email us at bonjour@julienfarel.com or call us at +1.888.423.6899 between Monday and Friday 9AM-5PM EST.
2.)
How do I track my order?
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at +1.888.423.6899 between Monday and Friday 10AM-6PM EST or email us at bonjour@julienfarel.com and we would be happy to assist you.
3.)
What is your shipping policy?
SHIPPING OPTIONS
FREE SHIPPING WITHIN THE U.S. NATIONWIDE FOR ALL ORDERS $69+
SHIPPING WILL BE AUTOMATICALLY CALCULATED ON ON CHECKOUT CART PAGE
For your reference, here is approximate pricing for 1 product:
STANDARD DELIVERY: 2-5 DAYS (all free shipping orders are shipped via standard delivery)
GROUND: 1-5 DAYS $6.50
2ND DAY: $14.90
OVERNIGHT: $17.75
Ground shipping is free in the continental U.S. with orders over $69. A flat fee of $6.50 will apply to orders below $50.
SHIPPING CARRIERS
UPS and US Postal Service (USPS) are used for domestic orders. We use FEDEX for international orders.
Orders shipped to Alaska, Hawaii, and the U.S. Virgin Islands may require 8-12 additional business days
4.)
How do I return a product?
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer an exchange or replacement on goods. No refunds will be issued, only an exchange or replacement.
In the case of damaged items, please contact us immediately for assistance. If you have questions regarding your replacement or exchange, please contact us by phone at +1.888.423.6899 or by email at bonjour@julienfarel.com.
5.)
Is it safe to use my credit card?
Credit card information entered on julienfarel.com is secure. All orders placed on julienfarel.com are processed through Authorize.net and are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call +1.888.423.6899 between Monday and Friday between 10AM-6PM EST.
6.)
What method of payment does Julien Farel Haircare accept?
Payment can be made by any of the following methods: Visa, Mastercard, American Express, Discover and Diner's Club.
Email is not a secure method of transmitting credit card information, so please, for your protection, do NOT send credit card information via an e-mail message.
7.)
How is sales tax calculated?
All orders shipped from Julien Farel Haircare will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
8.)
Does Julien Farel Haircare support multiple ship to addresses?
Julien Farel Haircare does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.
9.)
Does Julien Farel Anti-Aging Haircare ship to PO Boxes?
Yes, we ship to P.O. boxes.
10.)
Telephone Orders
We are happy to to process your order by phone. Please call +1 888 423 6899 between Monday to Friday 10AM-5PM EST and the Julien Farel Team will assist you in placing your order, sharing product information and other concerns to meet your haircare needs.
11.)
Do you ship internationally? How much does it cost?
