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Frequently Asked Questions

Product FAQ

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1.)	I have a Keratin treatment – can I use Julien Farel RESTORE?
	Yes! Our entire Julien Farel Anti-Aging Haircare Collection is safe for post-Keratin treatment hair. Julien Farel De-Frizz Restore is great for Keratin maintainance.

2.)	How should I use the products to get even deeper moisture?
	Julien Farel Restore provides intense hydration for your hair, scalp and follicle. If you want even deeper moisture that Julien Farel Restore already provides, mix it with your Julien Farel Condition on dry hair and sleep in it! Rinse out in the morning.

3.)	Are the products hypoallergenic?
	Due to the efficacy of our products delivering amazing results to your hair and scalp, they are not hypoallergenic. Certain products contain nuts which can cause allergic reactions on the skin for certain individuals.

4.)	Are they tested on Animals?
	No, we love animals!

5.)	Can Haircare be environmentally friendly?
	Our products are packaged in plastic to avoid bottle breakage in the shower, putting your safety first. When it comes to sending a package, instead of using plastic air-filled cushions, we use recyclable paper! It’s a small step but we believe everything counts.

6.)	Are there restrictions for use of Julien Farel Haircare?
	Pregnant Women/ Women breast-feeding? Our products are completely safe for prenatal and post natal! Safe for kids? Yes. We recommend using the Julien Farel Hydrate line as it has a lighter formula for delicate hair. Safe for teens? Yes. If your teen is coloring their hair, use the Julien Farel Vitamin line to protect against color fade and to replenish hair from chemical damage. If not, the Julien Farel Hydrate line will keep their hair healthy and shiny!

6.)

Are there restrictions for use of Julien Farel Haircare?

7.)	How do I find the right product for me on your site?
	We created a simple and convenient way to find the perfect product for you. Click on “Shop Our Products” and use the hair filter on the left hand side of the page. Once you select the filters that match your hair, the product listing will automatically populate with products that work best for your hair type.

8.)	Can someone give me advice on your site?
	Sure! If you are looking for advice, chat with us, call us +1.888.423.6899 or email us bonjour@julienfarel.com, we are happy to help!

9.)	Isn't hair dead? Why do I need Anti-Aging Haircare?
	Yes, the hair shaft is dead, but the follicle is alive at the dermis level. Once the hair grows out of the scalp, it is dead. This is why we focus on delivering high quality ingredients and intense hydration to the scalp and dermis, creating the optimal environment for hair growth. Anti-aging haircare is important because your hair becomes more delicate and dry as you age, just like your skin! As we age, our hair requires more TLC because hair loses natural oils, elasticity, moisture and protein. Safeguard your hair by using our premium quality hairecare which is specially formulated to treat aging hair concerns. Mature hair is especially prone to breakage so using a hair fortifying products to increase hair strength and balance the scalp can keep your hair healthy and strong.

9.)

Isn't hair dead? Why do I need Anti-Aging Haircare?

10.)	What is Hyaluronic Acid? What does it do for my hair?
	Hyaluronic Acid’s key role is hydration for the skin, scalp & hair, since it holds 1000x its weight in water. It wraps the hair shaft as a protective barrier, gives hair shine and acts as a carrier of active ingredients & maximizes their action. As we age, the production of Hyaluronic Acid naturally slows down so it is essential to replenish it. This is why it is the key ingredient in all of our products.

10.)

What is Hyaluronic Acid? What does it do for my hair?

11.)	My stylist told me that coloring my hair “strips my hair & scalp of its health.” Is that true?
	Coloring the hair dehydrates it and depletes proteins from the hair. That is why you need to hydrate it properly from the roots and strengthen the hair and follicle with nourishing vitamins. Hydrolyzed Keratin is included in our Vitamin Condition to target the damaged area and replenish lost nutrients back into the hair.

12.)	Can you actually reverse hair damage with these products? Or does it have to grow out or be cut?
	It isn’t about reversing damage, it is about treating damage and replenishing moisture and hydration to where it matters most: at the root. You are treating the damage with the combination of high-quality ingredients, making it super food for your hair.

13.)	My hair is frizzy…What will help me?
	Julien Farel De-Frizz family is great for taming frizz for curly and textured hair. Use De-Frizz Restore twice a week and De-Frizz Shampoo and Condition on the other days to support. If you are in New York, the De-Frizz Quick Treatment exclusive to the Julien Farel salons provides frizz-free results without taking away body from your hair. To see before and afters of this frizz fighting treatment, visit our Pinterest board dedicated to frizz!

13.)

My hair is frizzy…What will help me?

14.)	How do I choose which products are best for me if I have multiple concerns?
	We created a simple and convenient way to find the perfect product for you. Click on “Shop Our Products” and use the hair filter on the left hand side of the page. Once you select the filters that match your hair, the product listing will automatically populate with products that work best for your hair type. If you have multiple concerns, please chat with us or give us a call, we are happy to help!

14.)

How do I choose which products are best for me if I have multiple concerns?

15.)	I have really oily hair---I wash every day… Is there a way to reduce oil?
	Try to wash your hair less. If you feel your hair is getting oily, try a dry shampoo to absorb the oil. Remember, the more aggressive you are with shampooing the scalp, the more it will defend itself by producing more. Since it is over-producing oil, use Julien Farel Restore on dry hair and then wash out a few minutes later. This will help you rebalance the pH of the scalp.

16.)	My color fades super fast. How can I reduce fade? How do I keep my blonde from becoming brassy?
	Use products with anti-oxidants and don’t forget your hat when spending a day in the sun. Use Julien Farel Vitamin Restore to rebalance the color and make it more vibrant. Julien Farel Smooth Crème has a lot of protection in it and is great for quick touch ups on the go!

17.)	I am thinning around my hairline – and I am young…Why?
	There are many factors that can cause hair loss, including diet, stress or medication, hormonal issues, pregnancy or a genetic condition. It could even be caused from excessive hair brushing, ponytails and hair color. If you have a stressful event, hair loss will typically show 3 months after the event.

18.)	I don’t understand why my volume is greatly diminished. What will help?
	Stay away from products with oils that weigh the hair down. Use Julien Farel Inflate Styling Balm to give your hair more body in your blowdry. Apply it to damp hair and blowdry while lifting from the roots with a Julien Farel Round Brush. Remember, the healthier your hair is, the stronger and thicker it will be!

19.)	How do I continue heat styling AND improve my hair’s health?
	Use a Julien Farel Styling Balm when heat styling to protect and don’t hold the nozzle of the hair dryer too close to the hair!

20.)	What's the difference between fine, medium and coarse hair textures?
	HAIR TEXTURES EXPLAINED: FIND OUT IF YOU HAVE FINE, MEDIUM, COARSE HAIR FINE Fine hair is defined by the diameter of the hair. Due to its delicate nature, fine hair is extra fragile and prone to breakage. Often, fine hair is confused with thin hair but it is important to note that fine hair can be sparse or abundant. The texture of fine hair is often baby soft and silky. Most hair products weigh down the texture of fine hair, which exacerbates its natural tendency to fall flat. Fine hair can be naturally straight or wavy and if you have been coloring your fine hair for a long period of time, hair may feel brittle and limp from the long terms effects of chemical processing. MEDIUM Medium is the most common type of hair texture and the texture of medium is more resilient than fine hair and usually plentiful on the scalp. The spectrum of medium hair ranges from straight to wavy. After years of color processing medium hair may be very dry and damaged and needs more nourishment and hydration. COARSE Hair that is coarse is strong and thick. Since it is the most resilient hair texture, it can tolerate and sometimes resist damage from heat, color processing and chemical processing.

20.)

What's the difference between fine, medium and coarse hair textures?

21.)	Where can I find Julien Farel products?
	There are a number of places experience and purchase our haircare products. The only place to experience the luxury services of Julien Farel is in New York City, at the Manhattan flagship. MANHATTAN FLAGSHIP Julien Farel Restore Salon, Spa & Fitness (inside Loews Regency New York Hotel) ONLINE julienfarel.com dermstore.com QVC US TVSN Australia QVC EUROPE QVC Italy QVC France QVC UK SPECIALTY STORES Bergdorf Goodman - NYC La Rinascente - Milano & Rome Sephora Italia IN-ROOM All Loews Hotels & Resorts in the US and Canada Loews Regency New York Loews Annapolis Hotel Loews Atlanta Hotel Loews Boston Loews Chicago Loews Chicago O'Hare Loews Coronado Bay Hotel Loews Hollywood Hotel Loews Miami Beach Hotel Loews Minneapolis Hotel Loews New Orleans Hotel Loews Philadelphia Hotel Loews San Francisco Loews Santa Monica Loews Vanderbilt Loews Ventana Canyon Resort, Tucson Loews Hotel 1000, Seattle Loews Hotel Vogue, Montreal Loews Portofino Bay, Universal Orlando Resort Loews Royal Pacific Resort Universal Orlando Resort Hard Rock Hotel at Universal Orlando Resort Loews Sapphire Falls Resort, Universal Orlando Resort Universal's Cabana Bay, Universal Orlando Resort Loews Hotel Bisha, Toronto

21.)

Where can I find Julien Farel products?

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